VoicePro Customer Guide

Welcome to VoicePro. Sign in, pick your organisation, and explore calls, recordings, and reports.

App: https://voicepro.yolo.co.za
Who this is for: VoicePro tenant admins and users who need to view call activity, recordings, and reports.

Quick start

Go to voicepro.yolo.co.za and sign in.
Select your tenant (organisation) in the header; we remember it per device.
Use the left menu for Dashboard, Activity, Calls, Recordings, Directory, and Reports.
Pick dates in the global bar to refresh charts/tables; saved views remember your filters per tenant.

Dashboard: Answered vs missed, answer rate, and flow-based stats.
Activity: Recent calls with filters for date, answered/missed, and recordings. Switch between call legs and full call flows; select a row to see the journey.
Calls: Search by number or queue, filter by date/status, and view columns for start, from/to, queue, duration, and status.
Recordings: See recent recordings with download status and link; filter by type, call type, and date.
Directory: Browse users/queues (availability depends on tenant config).
Reports: Prebuilt reports with scheduling/exports; see the Reports page for details.
Real-Time: Live queue status, agent presence, and call volume (if enabled).
Admin: Settings, integrations, health checks, and test numbers (admin only).

Saved views: Filters/views are stored per tenant.
Recordings: Download links respect tenant permissions; some recordings may be pending while archives are fetched.
Dates: The global date picker applies to Dashboard, Activity, Calls, and Recordings.
Flows vs legs: Toggle in Activity to inspect whole call journeys vs individual legs.